Terms of Service

1. Acceptance

By using Yap ("Service"), you agree to these Terms. If you do not agree, do not use the Service.

2. Service Description

Yap provides AI-powered customer analytics, dormancy detection, and win-back email tools for boutique retail businesses. Features include customer RFM scoring, automated email campaigns, dead stock analysis, and weekly performance reports.

3. Subscription & Billing

• Yap costs $99/month after a 14-day free trial.
• You will not be charged during your trial period.
• Subscriptions renew automatically each month.
• You may cancel anytime from your account settings — cancellation takes effect at the end of the current billing period.
• Payments are processed securely by Stripe.

4. Refund Policy

If you are not satisfied within the first 30 days of your paid subscription, contact us at hello@getyap.co for a full refund. After 30 days, refunds are issued at our discretion.

5. Your Responsibilities

• You are responsible for all content and customer data you upload.
• You must comply with applicable email laws (CAN-SPAM, GDPR) when sending emails to your customers.
• You must have the legal right to use customer data you upload.
• Do not use Yap for spam, illegal activity, or to contact people who have not consented.

6. Intellectual Property

Yap and all associated software, designs, and content are owned by us. You retain ownership of your store data and customer data.

7. Limitation of Liability

Yap is provided "as is." We are not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability is limited to the amount you paid us in the 3 months prior to any claim.

8. Termination

We may suspend or terminate your account for violations of these Terms. You may cancel your subscription at any time.

9. Changes

We may update these Terms. Continued use after changes constitutes acceptance. We will notify you of material changes by email.

10. Contact

Questions? Email hello@getyap.co.